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The Universal Banker: Using CRM for Banks to Provide the Outstanding Service...
While consumers are increasingly engaging with banks through mobile devices, that doesn’t mean the job of the teller is dying – far from it. Bank tellers are instead evolving into a role that is...
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Invest an hour to activate your Internal Use Rights benefit
Chinmayi BhavanishankarUS Partner Experience Lead YammerAvailability of Microsoft cloud services and on-premises software for internal use is a benefit for Microsoft Partner Network members that have a...
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NAVTechDays 2015: Final thougths
Time for the traditional wrap-up of NAVTechDays. This has become a tradition, so let’s not break this tradition and let’s share some thoughts about the conference of what I have been calling “the best...
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Take Ten 10@10 – GPUG All Star Edition! Series
The Dynamics GP User Group (GPUG) has a new learning series for you. Introducing the Take Ten 10@10 – GPUG All Star Edition! series. Learn from the best in the time it takes to catch up on...
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Tip #531: CRM, SPA and CORS walk into a bar
If you wanted to access your CRM from the javascript using web services, the only option until CRM 2016 was to wrap your script as a webresource. That way script is hosted in the same domain as CRM and...
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What’s New in Microsoft Social Engagement and Why It Matters (2016 Update 1)
If you haven’t completely hopped on the social media marketing train – you should probably get on it. Whether your company is B2B or B2C, social media is gaining an increasing amount of relevance in...
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What’s New in Microsoft Social Engagement and Why It Matters to Marketing...
If you haven’t completely hopped on the social media marketing train – now is a great time to get started. Whether your company is B2B or B2C, social media is gaining an increasing amount of relevance...
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Microsoft Dynamics NAV 2016 - Events Subscriptions Window.
Hi All,Recap Of What we Discussed In The Series. =>"We Have seen how to use the Trigger, Business and Integration Events. After that we have discussed the conman Queries related to Events."If you...
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販売サイクルを半分にするためのヒント
販売サイクルの長期化はお客様に問題があるわけではなく、営業担当者に責任があります。販売サイクルは業界や業種によって異なりますが、同じ営業チームであっても営業担当者によって大きく異なることがあります。 販売サイクルの短縮はそのまま利益に 販売サイクルの短縮は、営業チームが最も達成しやすい目標の 1...
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India and Canada Data Center Discovery URLs
In the last months Microsoft announced the opening of new data centers for Dynamics CRM Online in India and Canada.These data centers are not available yet, but Microsoft defined the Discovery Web...
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Five Tips for Social Selling Success
For a few years now, lots of folks have been talking about making use of social media to increase their sales figures. Back then, social selling was more of a buzzword than a tried and true...
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What the heck is ERP for SMB? It’s what helps you achieve more!
Researching enterprise resource planning (ERP) solutions while running your business can make you feel equal parts overwhelmed and uninformed. We understand, and we’re here to help. Out of...
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The Three New Ps of Profit: Personalized, Proactive, and Predictive (with...
A couple of years back, The Profit ’s Marcus Lemonis shared his Three Ps of a successful business: people, process, and product. Sound advice, but once you’ve got those principles under your...(read more)
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Five Characteristics of a Great Marketer
There are a lot of good marketing folks out there, all of whom have more marketing channels at their disposal than at any other time in history. In a space that’s inundated with people vying...
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How to Irritate Your Customers Without Even Trying
The unhappy customer: unless you’re just starting out, chances are you’ve encountered a few. They’re vocal, influential, and can do real damage to your bottom line. In fact, in 2013 Accenture...(read...
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What the Heck is CRM?
CRM stands for “customer relationship management.” A CRM system helps companies market, sell, and engage with customers better. But simply defining what CRM is probably doesn’t shed much...(read more)
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Dive into the Differences Between Online CRM and On-premises CRM
The decision to implement a customer relationship management (CRM) solution is a big one. But taking the CRM plunge is just the beginning. Next you’ll have to figure out what sort of CRM system...
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The Marketing Cloud and the Dawn of the Digital Marketer
Okay businessmen and businesswomen, in the immortal words of Samuel L. Jackson, hold onto your butts . There’s a sea of change happening throughout your business, and particularly in the...
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6 Customer Engagement "Don'ts" to Avoid like the Plague
You’ve heard the horror stories: A single customer interaction is mishandled, the customer posts the experience online, and in a matter of hours what was a simple customer service misstep...
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