Clik here to view.
Autobill Process Change
You’ve spoken, we’ve listened! Microsoft made some changes to the Autobill process which will save you time and ensure a smooth transition going forward. Effective November 19, 2015, the following...
View ArticleClik here to view.
10 things for US partners to know for 2016
Here are a few things every partner should know as we head into the New Year. We’ll resume the weekly US partner news online posts on Friday, January 8. For real-time updates about the topics covered...
View ArticleClik here to view.
Happy New Year 2016
To the GP Community:Happy New Year 2016!This year is slated with lot of interesting releases for GP impending. I am absolutely as excited as all of you.Let’s wish this year be an excellent year for...
View ArticleClik here to view.
Happy New Year – Pop Pickers
I have been writing this blog for a few months and thought the end of the year might be a good time to produce a list of my ten most “popular” posts, I hope someone has benefitted from my...
View ArticleClik here to view.
CRM2016 – Excel Template Demo
Microsoft Dynamics CRM2016 contains a new ability to create Excel templates. Here I give a quick demo of how this new feature operates and I also describe how personal and system templates can be...
View ArticleClik here to view.
FieldOne Sky – Manual Work Order Scheduling
Within FieldOne Sky for Microsoft Dynamics you use the schedule board to view schedules and manually schedule work orders. In this post I will concentrate on manual scheduling of work orders, other...
View ArticleClik here to view.
Speedometer Style Charts
Since using the new Excel templates in Microsoft Dynamics CRM 2016, I have found myself “playing” with various charting features in Excel. One of which was to show data as a speedometer style...(read...
View ArticleClik here to view.
CRM2016 – URLs
When I use Unified Service Desk with Microsoft Dynamics CRM 2016 it is quite common to need to construct a url to access a specific CRM form, view or dashboard, so in this post I thought I would...
View ArticleClik here to view.
CRM2016 – Email Tracking from Outlook Online
Microsoft Dynamics CRM 2016 now contains the ability to track email messages from Outlook online. In my personal opinion this capability has been missing from CRM for a long time, so I’m very...
View ArticleClik here to view.
FieldOne Sky – Create a Work Order from an Opportunity
Continuing my series on FieldOne Sky with Microsoft Dynamics CRM, I will next look at the concept of converting an opportunity into a work order. I like this concept! All too often we see that...
View ArticleClik here to view.
USD – CTI Generic Listener
Unified Service Desk for Microsoft Dynamics CRM includes the ability to integrate with phone systems via CTI. In this post I will try to explain some of the basic concepts behind CTI and how to...
View ArticleClik here to view.
USD – Window Navigation Rule to Prevent Navigation
This is a quick post about Unified Service Desk but hopefully it contains a tip which is quite useful …… Within my user interface I have gone to great lengths to define window navigation rules for...
View ArticleClik here to view.
FieldOne Sky – Agreements
FieldOne Sky for Microsoft Dynamics CRM contains a feature that allows for the creation of agreements, which can then be used to automatically schedule work orders for routine maintenance. In this...
View ArticleClik here to view.
FieldOne Sky – Purchasing and Inventory Management Overview
FieldOne Sky for Microsoft Dynamics CRM contains ability to manage inventory, the capabilities include warehousing, purchasing, adjustments / transfers, selling products via work orders and returns....
View ArticleClik here to view.
FieldOne Sky – Scheduling Assistant
FieldOne Sky for Microsoft Dynamics CRM provides several approaches to scheduling work orders. One is manual scheduling that I have already covered in an earlier post, another is the scheduling...
View ArticleClik here to view.
FieldOne Sky – Inventory and work orders
FieldOne Sky for Microsoft Dynamics CRM includes the ability to adjust inventory based on work orders. In this post I will explain this concept, building on my previous posts on both work orders and...
View ArticleClik here to view.
USD Demo
I have included quite a bit of information in my blog about Unified Service Desk (USD) for Microsoft Dynamics CRM but if you’re new to USD visualising what it might look like or how it could be...
View ArticleClik here to view.
FieldOne Sky – Customer Equipment / Customer Assets
FieldOne Sky, part of Microsoft Dynamics CRM, contains the ability to create customer equipment. (Described as customer assets.) This can be useful when needing to record what equipment is installed...
View ArticleClik here to view.
FieldOne Sky – Using the mobile application
FieldOne Sky for Microsoft Dynamics CRM includes a mobile application to allow engineers to view and complete work orders whilst in the field. In my previous posts I have described how to configure...
View ArticleClik here to view.
Hints and steps to install Ax 2012 in Windows 8
Following are the Hints and steps to install Ax 2012 in Windows 81.Installation is easy but first of all you have to be aware regarding prerequisites and the platform, where you are going to run AX.a)...
View Article