Key2Act has launched a new customer portal that gives software users access to manage their profile, view and add new support tickets, browse through solutions, view announcements, and access contact information for the support team and essential Key2Act employees.
Access the Key2Act Customer Portal Here
Once on the site, you'll need to create a login. Once you have done that, you can access customer support by clicking on my account > help and support OR my account > customer support.
From there you can see pending support requests, completed requests, and all requests combined. You can also see announcements from welcome page and have the ability to submit a new request.
Submitting a new support request
In order to submit a new support request through the Key2Act customer portal:
- Choose “add a new request”
- Select the product that you would like support on, along with the main version that you are currently using. If you are unsure or if the issue doesn’t related to a specific version, you can choose NA at the bottom of the drop down box.
3. Contact details will auto fill to your user name.
4. Provide as much information about the support request as possible. You can add screen shots in the body or by attaching files at the bottom.
5. You can include additional email addresses for people you would like cc’d on the support case.
6. Once you add the request it is submitted to the support team and you’ll receive a confirmation email.
Once your support ticket has been addressed, you will get information in the resolutions tab. From there, you can reply, add another attachment, a note or print.
If you have questions about Key2Act (formerly Wennsoft), contact the experts at DFC Consultants. We work with Key2Act users across North America and would be happy to help you with implementation, support, or just answer any questions you may have.
by DFC Consultants