For the latest updates to this post please visit the original posting here: Avaya Phone Integration: Dynamics CRM 2011 and Avaya one-X Agent PowerObjects built a simple, cost-effective integration between Dynamics CRM 2011 and an Avaya phone system, utilizing the built-in screen pop feature within the Avaya one-X Agent, a middle-tier “listener” application, and Dynamics CRM Web Services.
The Avaya one-X client is able to “pop” the listener application by using its built...(read more)![]()
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